Frequently Asked Questions and Answers
What products does the company mainly provide?
A: We mainly supply radiator modules for heavy-duty trucks and new energy vehicles, including water tank radiators, intercoolers, engineering machinery radiators and over 1,000 specifications of related parts.
What is the product quality guarantee?
A: Our products are supported by patented technologies, and production facilities have passed ISO9001:2008 and ISO/TS 16949:2009 certifications, ensuring stable and reliable quality.
What packaging methods are used for products?
A: We adopt moisture-proof, shock-proof and anti-collision packaging (such as carton + foam liner) to ensure products are intact during transportation, suitable for international and domestic shipping.
What are the shipping methods and delivery time?
A: Shipping methods include sea, air and express; domestic delivery takes 3-7 days, and international delivery depends on the destination, usually 15-30 days.
Q5: Can the company provide customized product services?
A: Yes, we have independent R&D capabilities and can provide customized radiator products according to customers' specific needs and vehicle models.
What is the company's after-sales service for products?
A: We provide professional after-sales service; for quality problems, we support return, replacement and maintenance according to the agreement, ensuring customer rights.